Refund policy

At H&F Collective, your satisfaction means everything to us. If something isn’t right, we’re here to help.

Return Policy

H&F Collective has a 14-day return policy, which begins on the day your order is delivered. To be eligible for a return, your item must be in its original condition - unworn, unused, with tags attached, and in original packaging. To initiate a return, please contact us at hfcollective4me@gmail.com. Please also provide your receipt or proof of purchase, and order number in the return initiation request.

Once your return request has been reviewed and approved, we will provide you with  everything you need to complete the process, including shipping details and any next steps.

Please note any item returned without prior return authorization for that particular item will not be accepted, and any associated costs will not be reimbursed. You can always contact us with any questions at hfcollective4me@gmail.com.

Damages and Issues

Please inspect your order as soon as it is delivered. If your item is defective, damaged, or incorrect, contact us immediately at hfcollective4me@gmail.com and we will give you a replacement or full refund.

Non-returnable items 

For hygiene and safety reasons, the following items are not eligible for return:

• Opened, used, or tampered beauty, makeup, and nail products

• Custom or personalized orders

• Sale items

• Gift cards

If you are unsure whether your item qualifies for a return, or have any other questions or concerns regarding your purchase, please contact us. Our customers' shopping experience is very important to H&F Collective, and we are happy to help.

Exchanges

The fastest way to get the item you want is to return your original item, and place a new order for your desired item, while the return of the previous item is being processed. This ensures that H&F Collective gets you what you desire as fast as possible.

European Union 14 day cooling off period

If your order is shipped within the European Union (EU), you have the right to cancel or return it within 14 days for any reason. To qualify for return, the Item must be in its original condition - unworn, unused, with tags attached, and in original packaging. The receipt or proof of purchase and the applicable order number will also be required. 

Refunds 

Once your return is received and inspected, we will notify you of the outcome. Please note that return shipping costs are the customer’s responsibility unless the item is damaged, defective, or incorrect.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or card provider may require a little additional time to process the refund on their end.

If more than 15 business days have passed since your refund was approved and you haven't received it yet, please contact us at hfcollective4me@gmail.com and we will look into it right away.